Empathy Workshop & PEP Handbook
Live Client University Project 2025
Service Design, Iconography, Publication Design,
Client Pitching and Relations
As part of Student Design Agency Team Bind,
Partnered with Hone.
What:
A collaborative project redesigning NHS Lothian’s Psychiatric Emergency Plan (PEP) text based document materials, with a focus on accessible communication and stakeholder empathy.
Why:
To improve understanding and collaboration between stakeholders in psychiatric emergency care by using clear design and empathy-driven tools that support more compassionate, effective practices.